Frequently Asked Questions About Client Accounts

Sometimes payments overlap in the mail with the generation, printing and mailing of your new statement. Please contact Client Services if you would like to confirm receipt of your payment.

Your payment schedule, including due dates, is outlined in your loan documents. Please contact Client Services for information regarding your monthly payment amount due.

Our payment remittance address is:

Wells Fargo Practice Finance
Department 33739
PO Box 39000
San Francisco, CA 94139

To minimize the administrative effort of making monthly payments, we offer Direct Debit, which makes automatic monthly payments from your designated checking or savings account. Click here for more information, or to download a Direct Debit Authorization Form.

Yes, you can pay by phone. Call Client Services at 1-800-628-7816 to make pay-by-phone arrangements. Please have your checking account information available. To minimize the administrative effort of making monthly payments, we offer Direct Debit, which makes automatic monthly payments from your designated checking or savings account. Click here for more information, or to download a Direct Debit Authorization Form.

Payments not received within the grace period will be assessed a late fee. To make sure that your payments are made on time and avoid being assessed a late fee, try Direct Debit, which makes automatic monthly payments from your designated checking or savings account. Click here for more information, or to download a Direct Debit Authorization Form.

Property Taxes are assessed on leases, not loans. When the governing entity bills us for property taxes, we pay on your behalf. Your charge reimburses us for that payment.